Health Information management
Alireza Jabbari; Farimah Rahimi; Shokrolah Salmanzadeh romhormozi; Mehdi Masoudnia
Abstract
Introduction: Hepatitis C can impose various costs on the country's health system, including the cost of the care package provided in the field of health deputies. Therefore, this study was conducted to calculate the cost of providing a health care package including diagnostic-pharmaceutical costs, manpower ...
Read More
Introduction: Hepatitis C can impose various costs on the country's health system, including the cost of the care package provided in the field of health deputies. Therefore, this study was conducted to calculate the cost of providing a health care package including diagnostic-pharmaceutical costs, manpower costs and administrative-support costs in the Hepatitis C Counseling Center of Ahvaz Jundishapur University of Medical Sciences in 2019.Methods: The present descriptive study was conducted as a census and cross-sectional study due to the limitations of the research community 238 patients. And the costs of manpower and administration - support of the center have been extracted from the Kurdish cost documents available in the financial management unit of the university.Results: The cost of the care package provided for all clients to the center was equal to 10,563,163,457 and its per capita was 44,383,040 Rials. The share of diagnostic-pharmaceutical costs is 45% and the share of manpower costs and administrative-support costs of the center is equal to 55% of the total costs of the hepatitis C counseling center in 2019.Conclusion: The present study, by determining the costs by pharmaceutical items, imaging services, laboratory services, manpower and administrative-support costs, can provide a clear picture to increase the technical efficiency of available resources to the organization's executives..
Alireza Jabbari; Raja Mardani; Maryam Mofid; Marzieh Jafarian Jazi; Elahe Khorasani
Volume 12, Issue 2 , April 2015, , Pages 206-216
Abstract
Introduction: nowadays, complaints handling is considered as a necessary part of healthcare systems for enhancing patients' satisfaction. The present study is to determine the state of the complaints handling of the visitors of Isfahan educational hospitals in order to identify the challenges available ...
Read More
Introduction: nowadays, complaints handling is considered as a necessary part of healthcare systems for enhancing patients' satisfaction. The present study is to determine the state of the complaints handling of the visitors of Isfahan educational hospitals in order to identify the challenges available in this process.Methods: the method of the study is descriptive and its design is retrospective cross-sectional. The research environment is Isfahan educational hospitals among which two hospitals were selected for the study; one of them was a subspecialty hospital and the other was a general one. The population of the study includes the complaint cases of the visitors of the hospitals' complaint unit in 2012. In one hospital, there were 1203 cases and in the other there were 125 ones. To collect the data, a checklist, whose face and content validities were confirmed, was used. The data were extracted from the cases and using a frequency table created by Excel software program was described.Results: based on the results obtained from the study, it can be claimed that in one of the hospitals, the most cases of complaint were about the quality of services (63.6%) and public as well as welfare affairs of the hospital (43.1%). The complaints about the medical staff (45.45%) and administrative staff (54.5%) had the most proportions. In the other hospital, the proportion of the complaining the medical staff had been increasing during the year, however the total number of the complaints had been decreasing. After the medical staff, nursing staff (39.5%) assigned the second rank of complaint proportion in the hospital to itself.Conclusion: the results obtained from the study can be as an experience for reforming the future performance of hospitals. In general, the results of the complained individuals in the hospital A indicate that the most proportion of the complaints was about the physicians and learners and the least proportion was about the technicians and experts of anesthesia and operating room. It seems that the reason for these results is first the physicians' and learners' unawareness of patients' bill of rights. This bill of rights should be considered as important in teaching learners as other scientific contents. In the hospital A, the reason for complaining the physicians had not been recorded, which by recording them, we can be aware of the weaknesses available in this regard and do appropriate deeds to improve them. But, in general, the quality of services and public as well as welfare issues are the topics considered as important in this research.
Somayeh Noori Hekmat; Alireza Jabbari; Reza Dehnavieh; Raja Mardani
Volume 11, Issue 4 , November 2014, , Pages 506-514
Abstract
Introduction: Medical tourism has become as one of the competitive industry in the world. Since medical tourists seeking high quality treatment and lower price, hospitals’ adaptation with the standards can provide quality service guarantee. This study aimed to assess the level of hospitals adaptation ...
Read More
Introduction: Medical tourism has become as one of the competitive industry in the world. Since medical tourists seeking high quality treatment and lower price, hospitals’ adaptation with the standards can provide quality service guarantee. This study aimed to assess the level of hospitals adaptation with the criteria and conditions determinate by the Ministry of Health and Medical Education, for medical tourist’s reception centers. Methods: This study is analytic - descriptive and correlational one that was designed in 2013. The study population consisted of 11 university hospitals in Isfahan. Data were collected using a checklist form and field observations, interviews with staff and review documentation was collected. To describe the data frequency and percentage, mean and standard deviation and for the data analysis was performed using the Mann-Whitney and Spearman correlation coefficients test with SPSS Software. Results: The findings revealed that only slightly more than half of the studied hospitals acceptable in terms of adaptation with the terms and conditions set by the Ministry of Health and Medical Education are. Significant relationship between the number of medical tourists and the number of beds as well as a significant difference in the compatibility level between public and specialized hospitals were not studied. (P-value>0.05) Conclusion: Research findings regarding the overall adaptation levels of studied hospitals in Isfahan indicate the relative Readiness of hospitals for medical tourism. However, as improved in some condition of hospitals including medical equipment and website, equipped kitchen and having an interpreter can promote readiness of medical centers and medical tourism market in the province.
